Frequently Asked Questions

Frequently Asked Questions

+ Questions about choosing Teamwork Retail

What size retailer is Teamwork Retail best for?

Retailers that are only a single store on up to over 100-store chains use Teamwork Retail, but its best for the growing retailer that wants to take advantage of centralized distribution and management. It’s not ideal for a “mom-n-pop” business, though it is great for an emerging retailer that plans to have a growing chain of stores.

How is Teamwork Retail priced?

Teamwork Retail software is priced based on a monthly fee, per location, plus a hosting fee. There are implementation services and hardware purchases in addition. Read more about the payment method here.

What industry is Teamwork Retail good for?

Teamwork Retail is ideal for apparel, but also works great with many other industries, including gifts, shoes, etc. Give us a call or send us an email to find out if your specific industry would work best with Teamwork Retail.

What if I don’t want mobile and just want a traditional cash wrap?

The majority of Teamwork Retail clients actually use Teamwork Retail with a traditional cash wrap. They use the iPad POS with a variety of stands for design and security with the flexibility to go mobile.
OSRS can help source all of this equipment for your stores.

+ Teamwork Retail functionality questions

What does a typical implementation look like?

The Teamwork Retail installation starts with a detailed statement of work and a project plan, followed by a configuration and testing of the system in a pilot environment. Then beta stages to get the inventory, customers, etc., into Teamwork Retail accurately. After hardware testing and configuration, training and documentation, report and document configuration, a go-live of headquarters is followed by the store launches. OSRS special services insure this process is successful.

Is Teamwork Retail customizable?

It is very configurable within the application to meet a variety of business applications and products. In addition, Teamwork Retail can be customized to meet unique workflows, integration, and reporting/analytics.

How long does it take to implement Teamwork Retail?

A typical implementation can take between 60 days and 6 months based on the size the chain and any custom software development needed.

What hardware does Teamwork Retail work with?

All back-office functionality is done via web-application, so any computer that can access a web browser can run the Teamwork Retail back-end.
In-store and in-warehouse, the Teamwork Retail application is run on iOS devices, such as the iPad and iPod.

How does Teamwork Retail handle credit card processing?

Teamwork Retail uses a modern payment gateway that supports EMV, and emerging payments like Apple Pay, PayPal wallet, etc. The gateway is universal and can support the vast majority of merchant services providers, giving the retailer the flexibility to choose the best.

+ General questions

What is the cloud?

The cloud is a network of remote servers hosted on the Internet and used to store, manage, and process data in place of local servers or personal computers.

I’ve never heard of omni-channel before. Is it new?

Omni-channel (also spelled omnichannel) is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether the customer is shopping online from a desktop or mobile device, by telephone or in a brick and mortar store.

What is the difference between Teamwork Retail and One Step Retail Solutions?

Retail Cloud Technologies is the developer of the cloud-based management and mobile point-of-sale software, “Teamwork Retail”, for mid-tier specialty retailers worldwide. One Step Retail Solutions is Teamwork Retail’s business partner and trusted distributer in the United States. We are retail experts with 30 years’ experience in the field and provide project management through the implementation process and many other professional services to assist in your business goals such as: technical support, training, custom programming and more.

Teamwork Retail is a registered trademark of Retail Cloud Technologies

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